Delivery and Shipping Policy

Website delivery is currently limited to valid UK postcodes accepted at checkout. Orders will be sent to the address supplied by the customer. The customer must check the address before placing the order.

Available Royal Mail tracked services and their charges are shown at checkout. The website calculates postage server-side. Any additional charge requires the customer’s express agreement before the order is placed.

No postage is charged for an order containing only digital STL designs. If an order also contains a plant or physical accessory, the normal physical-order postage is calculated from those physical items.

Available plants are normally dispatched after payment is confirmed and the plant passes a final health check. Preorders dispatch only after establishment, final balance payment and the final health check. Dispatch estimates are not guarantees.

Ready accessories dispatch with the physical order. Made-to-order accessories are produced only after payment confirmation and follow the processing estimate shown on their listing. A mixed order normally waits until all physical items are ready unless a separate arrangement is agreed.

Dispatch may be held during unsafe heat, cold or severe disruption. A short safety hold is intended to protect the plant. Where a delay becomes material, the customer will be contacted and legal cancellation rights remain unaffected.

Plants are packaged to reduce movement and moisture loss. Tracking is emailed when available. The customer should monitor tracking and arrange prompt receipt, especially during extreme weather.

Responsibility for the goods passes when they are delivered to the customer or a person identified by the customer. A customer-requested safe place or redirection may affect evidence of delivery but does not remove statutory rights.

Postal estimates are not guaranteed. If an order is late, contact Snip & Sprout so tracking can be checked. If delivery does not occur within the agreed period, the remedies available under consumer law will apply.